Detailed Job Description

•  Candidate with experience of Contact Center and IVR system .
•  Hands-on experience using Cyara tool
•  Knowledge of Call flows using VISIO .
•  Experience working with Agile methodology.
•  Experience in all testing life Cycle.
•  Review the Visio document and update the changes.
•  Review the Call flow Visio and report any mismatch with Prod and Prime version’s

Minimum years of experience
5+ years

Certifications Needed: Yes

Minimum Education Degree :
Masters Degree